Company-scoped records
Customer, location, equipment, service, note, photograph, sales, and financial records remain within company-scoped boundaries. The product is not a marketplace, lead list, or shared customer pool.
Data Ownership
Your customers are not our customers.
Your customer list, facility records, scales, service history, photographs, evidence, pricing, opportunities, sales information, jobs, and operating information stay company-scoped.
The operating commitment
Your database remains a business asset of your company.
Scale Passport does not combine one dealer's identifiable customer or service history with another dealer's records. Another Scale Passport dealer does not receive access to your customer history.
No pooled dealer customer databaseNo selling or renting dealer recordsNo marketing to your customersNo competitor access to your customer historyCompany-scoped recordsData portabilityDefined retention and deletion terms
No sale, rental, or customer marketing
Scale Passport does not sell or rent dealer operating records or use them to market Scale Passport or third-party products to a dealer's customers.
Controlled testing
Routine product development and testing use synthetic or sanitized data. Identifiable dealer data requires express authorization for a defined test within an agreed scope, and it is not pooled with another dealer's records.
Data portability and agreement terms
The applicable pilot or service agreement defines retention, access, export, backup, and deletion terms before dealer operating data is accepted. Public-source information can carry separate rights and source terms.
Shared public data is different
A public source does not create a private customer record.
Public-source information may exist independently of any dealer. Your customer relationship, review decision, Scale Passport record, service history, commercial opportunity, and private notes remain private to your company.
Questions about data ownership